API Documentation

Load Balancing

How many monitor types do you support for detecting the status of a server?

MONITORS OVERVIEW The Cloud Networking system supports a very large subset of monitors from something as simple as a ping to something more complex as a DNS record lookup or even an HTTP Post that looks for specific content on the return. Configuring the correct monitor is essential to properly detecting outages for devices. Below […]

What are your network or datacenter maintenance windows?

We do not have any specific network or datacenter maintenance windows. Avoiding downtime on our global Cloud Platform is our highest priority, so we always make every effort to perform maintenance in such a way as to prevent customer impact.  That’s why you rarely receive datacenter maintenance notifications from us. In most cases, we can […]

What kind of network uptime guarantees or Service Level Agreements (SLA) do you provide?

Total Uptime offers a 100% network uptime for all customers for all of our solutions. That means we promise it will always be available. Period. Many challengers will state that since 100% uptime is impossible to achieve, it is foolish to make such a promise, but we strongly disagree. If we only set out to […]

Can the Cloud Load Balancer alert me if there is an issue or if one of my servers goes down?

Yes, absolutely! The Cloud Load Balancer supports a multitude of different monitoring types that you can create and assign to two of the different servers. Each server can be assigned a default monitor, or one or more custom monitors, and it can even be set to skip monitoring altogether, essentially forcing it to be up and online […]

Creating a new Company / Sub-Company / Department / Division etc.

Here are step-by-step instructions for creating a Company within/under your company. This can be a sub-company for a client, a department or division that needs to manage their own account, a way to delegate domain management to someone else, or just a way of keeping things locked down for security purposes. After logging into the […]

Do I have to upload a SSL certificate for SSL to work with Cloud Load Balancing?

The answer depends on what you are trying to accomplish. If you want to enable SSL Offload or SSL intercept so we can inject the source IP (client IP), then YES, you will need to use either the SSL or SSL_TCP protocol with port 443 AND upload and attach an SSL Certificate. If you do […]

Extracting the Client IP in Apache 2.0 and 2.2

NOTE: This article covers obtaining the original client IP for logging purposes. If you need to obtain it for use in your code, check out this article. NOTE: Before implementing the steps below, we’ll assume you’ve enabled the “X-Forwarded-For” header pass-through. To do so, log into the management portal and edit your server(s). In the settings […]

Extracting the Client IP in IIS 6 or lower

NOTE: This article covers obtaining the original client IP for logging purposes. If you need to obtain it for use in your code, check out this article. IMPORTANT! Before implementing the steps below, we’ll assume you’ve enabled the “client-ip” header pass-through. To do so, log into the management portal and edit your server(s). In the […]

Extracting the Client IP in IIS 7.0 and 7.5

NOTE: This article covers obtaining the original client IP for logging purposes. If you need to obtain it for use in your code, check out this article. IMPORTANT! Before implementing the steps below, we’ll assume you’ve enabled the “client-ip” header pass-through. To do so, log into the management portal and edit your server(s). In the […]

How can I obtain the original client IP address? All connections from the cloud load balancer seem to come from the same few IP addresses

NOTE: This article covers obtaining the original client IP for logging purposes. If you need to obtain it for use in your code, check out this article. Because the Cloud Load Balancer acts as a proxy between the client and your server(s), you will no longer see the client’s IP address but one of our […]