Not a ticket. Not a bot. Not an account manager who’ll “escalate on your behalf”. An engineer, someone who knows the platform because they helped build it.
Before Total Uptime, our founders spent years running infrastructure for organisations dealing with the same thing you’re probably dealing with: vendors who charged enterprise rates but staffed their support lines with scripts. Platforms built on licensed technology that nobody fully understood. A gap between what a company promised in a sales call and what they actually delivered when something broke.
So we built our own platform. From scratch. Cloud-native, global anycast from day one, no dependency on anyone else’s licensed code. We wanted to be able to stand behind every line, because we wrote every line.
The result is a true cloud platform that spans the globe, serves major brands and Fortune 500 corporations, and gives customers the ability to seamlessly route internet traffic when they need it, mitigating cloud and network outages quickly and easily. Our platform delivers DNS, load balancing, GSLB, WAF, DDoS protection and multicloud networking as a fully-managed service, on a global anycast backbone with a 100% uptime SLA and refunds if we ever fall short.
Fifteen years of building, growing, and refusing to cut corners on support.
EdgeNexus had spent fifteen years building something we deeply respected: a genuinely excellent on-premise application delivery platform. Real customers, real engineers, real support, and complete ownership of their IP stack, with hardware on HPE OEM components and validated integrations with Cisco, Nutanix, VMware, Microsoft, Dell and HPE.
They shared our values. Their customers felt about them the same way ours feel about us.
The result is the only application-delivery company that runs everywhere you do, cloud, on-premise, hybrid or bare-metal, with one product family, one workflow, and one team that actually answers the phone.
→ Cloud DNS Service
→ ADC-as-a-Service
→ Global Server Load Balancing
→ Web Application & API Protection
→ Multicloud Networking
→ BGP Over GRE / VPN
→ Protective DNS Service
On-premise products
These aren’t marketing statements. They’re the decisions we make every day.
24×7 phone and email support on every plan. No enterprise gating. No per-incident charges. The people who answer your call know the platform.
We wrote every line of our platform. We don’t license our core technology from third parties, and we don’t resell someone else’s platform as our own.
Run application delivery on your own hardware, or let us run it for you. Same product family, same workflow, same support team.
Our SLA isn’t a marketing claim. It’s backed by a multi-PoP global anycast platform and an actual refund policy when we miss it.
Everything you guys have been doing is amazing and being delivered as promised. As always you guys go above and beyond and I couldn’t be happier.
David Courville – VP of Information Technology, Definitive Healthcare
Our team found that implementation went very smoothly, and Total Uptime support staff was always ready and willing to help within minutes.
John Dullaghan – Director, Product Operations, Informatica
Email is the lifeblood of any law firm. If our attorneys, partners and staff are unable to access email 24×7, we can’t respond to our clients’ needs in a timely fashion. Total Uptime solved that completely.
Jimmy Mullis – CIO / IT Director, Morris, Manning & Martin LLP
We’re a global team of network engineers, software developers and IT veterans across North America, the UK and Europe. When you call us, you’re talking to someone who has almost certainly seen your problem before.
Mission-critical systems fail at 2am. When yours does, you speak to a real engineer who knows the platform — 24 hours a day, 7 days a week, on every plan. Not a bot. Not a ticket. Not a support tier you haven’t paid for.
Cloudflare gates phone support behind Enterprise contracts. AWS routes you through documentation. F5 sends you to a partner. We don’t.
