API Documentation

DNS

Can I set the TTL value to anything I want?

Just about anything. We support a fully customizable TTL value from 60 seconds and on up. You’re not forced to select something from a drop-down menu with very limited flexibility. You can enter anything between 60 seconds and one year (in seconds, of course). Whatever meets your business needs. Why do we not allow you […]

Can I use your DNS Service as a secondary or slave service only?

Yes, absolutely. In fact by creating a zone via the DNS Manager that uses your own name server(s) as the primary, you gain more than just one secondary server, you gain the benefit of our entire global network designed to significantly improve the performance of your DNS! Of course, you’re not limited to slaving DNS […]

Quick Start Video: How to configure Cloud DNS

In this video we provide an overview of the Cloud DNS functionality within our Cloud Management Portal. Learn how to create domains manually and via the import tool, copy domains, assign Zone Transfer pools, plus a brief overview of DNS Failover, GEO Zones and Monitors. Prefer to read the manual? You can find the entire […]

Do you support a 2048 bit (or higher) Domain Key (DKIM)?

More and more organizations are moving from the shorter 384, 512 and 768-bit keys up to 1024 and higher in order to protect against spoofing because the smaller keys are easier to crack. Our DNS system intuitively supports a 2048-bit key and larger. Simply paste it into the TXT record and hit save. Our back-end […]

How many monitor types do you support for detecting the status of a server?

MONITORS OVERVIEW The Cloud Networking system supports a very large subset of monitors from something as simple as a ping to something more complex as a DNS record lookup or even an HTTP Post that looks for specific content on the return. Configuring the correct monitor is essential to properly detecting outages for devices. Below […]

What are your network or datacenter maintenance windows?

We do not have any specific network or datacenter maintenance windows. Avoiding downtime on our global Cloud Platform is our highest priority, so we always make every effort to perform maintenance in such a way as to prevent customer impact.  That’s why you rarely receive datacenter maintenance notifications from us. In most cases, we can […]

What kind of network uptime guarantees or Service Level Agreements (SLA) do you provide?

Total Uptime offers a 100% network uptime for all customers for all of our solutions. That means we promise it will always be available. Period. Many challengers will state that since 100% uptime is impossible to achieve, it is foolish to make such a promise, but we strongly disagree. If we only set out to […]

Can the DNS Failover service alert me if there is an issue or if one of my servers goes down?

Yes, absolutely! The DNS Failover service supports a multitude of different monitoring types that you can create and assign to two of the different servers in your failover pool. Each server can use a ‘global’ monitor you configure for the pool, a unique custom monitor, and it can even be set to skip monitoring altogether, […]

Can you reserve or register domain names?

Although not our core business, we can register or renew domain names for our customers. The fees vary based on the TLD (e.g. .com, .net, .org etc.) and they won’t be the lowest in the industry. We offer domain registration for our customers as a convenience should they wish to keep their DNS and domain […]

Do you offer recursive / resolver DNS service?

We do offer recursive / resolver DNS service, but only for companies who need to deploy it within their organization or for clients. We do not offer it generally speaking for single users.  Single users are encouraged to take a look at OpenDNS if they need secure options, or perhaps even just use Google public […]