API Documentation


Do you offer round robin or load balanced DNS?

Yes we do! You can take advantage of this simple load balancing technique by either creating multiple A records for your domain or using the DNS Failover Service to perform roundrobin for you in addition to monitoring and automatically removing servers that go down. If you require more advanced load balancing, you may want to check out […]

Do you offer web redirects?

Yes, our Cloud DNS service does offer a web redirect record type that is unique to Total Uptime. When creating a new record type, choose “web redirects” at the very bottom of the select list. This record type will allow you to create a record that forwards to any URL you enter. For example, you […]

Do you only support certain TLD (top level domains)?

We have no restrictions. We support every TLD currently in existence, and even those that don’t exist yet. We also have name servers with the extensions of .com, .net, .info, .org, .co.uk and more to make it easy to match up a name server TLD to your domains’ TLD to ensure a speedy resolution. Not […]

Do you support Reverse Lookup DNS (PTR) zones?

Yes, absolutely! Before you can configure a reverse zone, you must first, however, contact the ISP that issued you your IP addresses and have them delegate the IN-ADDR.ARPA or IP6.ARPA records to the name servers we’ve assigned to your account. (You can find these listed in a box on the right side of the DOMAINS […]

Does your Hosted DNS service include web hosting or email forwarding?

No, sorry. Neither of these features are technically “DNS” features. We are unable to offer shared web hosting or email forwarding, but there are a lot of providers that can offer this type of service for you. Check out Rackspace.com, Softlayer.com or just Google for “shared web hosting” or “virtual servers”. You’ll find what you’re […]

How come DNS queries are a factor in account packages or billing and how do they work?

DNS queries (calculated on a monthly basis) are essentially “hits” to our name servers for your domain. A number of factors dictate how many queries you can expect. For example, how many other DNS servers cache the retrieved records. This is also dictated by the TTL (time to live) setting you have specified as well. […]

How do I change my DNS name servers at Network Solutions to point to you?

Here are the steps to changing your name servers at Network Solutions to point to us. 1. Go to http://www.networksolutions.com 2. In the far upper-right corner of the page, click on the blue MANAGE ACCOUNT button. 3. Log in with your credentials 4. In the ACCOUNT MANAGER, click on MY DOMAIN NAMES. 5. Now click on […]

How do I change the name servers at GoDaddy to point to you?

Here is a summary of the steps required to change your name servers at GoDaddy to our name servers. Log into your Godaddy account. From the top menu select “Domains” and choose “All Domains” as shown below: On the page that opens next, you will see all of your domains in a table list, each […]

How does a DNS query work?

When you open your browser and type in “www.example.com”, or a DNS client needs to look up a name used in a program, it queries DNS servers to resolve the name. Each query message the client sends contains three pieces of information, specifying a question for the DNS server to answer: A specified DNS domain […]

How does DNS failover handle cached entries around the world? If my site fails over, will people who have been visiting my site still be able to using the new IP?

Dealing with a DNS cache is probably the largest challenge of a DNS failover service. Even when setting the TTL for your ‘A’ record to a very low number, certain ISPs or networks just like to ignore those TTLs and elect to set the cache for a value that they deem appropriate. AOL is a prime […]