API Documentation


Why doesn’t the DNS “ANY” query return all of the records for the domain? I ran it against my domain and there are so many “A” records and “CNAME” records missing.

The DNS ‘ANY’ query was not designed to reveal all of the records in the zone file for a specific domain. What the ANY query does, is ask the DNS server to provide all records for the specific hostname you type. For example, if you make an ANY query for “example.com”, it will most likely return all […]

Will there be downtime when I move my DNS to Total Uptime?

This is a question we receive often from customers wishing to migrate to the Total Uptime DNS platform.  The simple answer is that DNS can easily be migrated without any downtime. But we understand that you probably want a little more information on exactly how we accomplish this, so we’re happy to oblige. First, you’ll want […]

What HTTP response codes do you support for monitoring server availability?

We support the following list of response codes which can be used individually or together to determine the state of a server. 100 – Continue 101 – Switching Protocols 200 – OK 201 – Created 202 – Accepted 203 – Authoritative Information 204 – No Content 205 – Reset Content 206 – Partial Content 300 […]

Can I use DNS Failover to monitor the same server behind two different ISP’s addresses?

Yes, absolutely. This is a very common use for our DNS Failover service. While some customers use it to switch between servers at different datacenters, it works very well to switch between the same server that has two different public IP addresses at the same location or datacenter (e.g. two ISPs, two WAN connections etc.) DNS […]

Can I use the HTTP monitor to check a specific page on my site?

Yes, absolutely. When creating an HTTP monitor, you can go to the SPECIAL PARAMETERS tab and adjust the HTTP Request value to look for your special page. By default the HTTP Request value is “HEAD /”. If, for example, you wanted to test the page at http://www.mydomain.com/test.php, you would change the value in the HTTP Request […]

Can I use your DNS failover without switching my DNS to you?

Yes, absolutely. You can easily use our DNS Failover solution without moving your entire domain to our platform. While it may be preferable to move your domain so all DNS management is in one interface, we understand that this is not always possible. To use Failover, three steps must be completed: 1: Configure Failover First, you must […]

Do you have name servers in other locations besides the United States?

Absolutely! We have name servers in many different countries around the world. This architecture ensures excellent global redundancy as well as performance for all of our Cloud solutions customers. You may get the impression that the name server list we’ve provided you in the cloud management portal is too short and isolated to the USA, […]

Do you support DNS NOTIFY to update secondary name servers at other providers when a change is made to the primary?

Yes! DNS Notify is a revision to the DNS standard (RFC 1996) that proposes that the master server for a zone notify certain secondary servers in that zone of changes, and the secondary servers can then check to see whether they need to initiate a zone transfer. This process can help improve consistency of zone […]

Do you support HOST HEADERS in monitors?

Yes, the three HTTP monitor types do allow for host headers. A host header allows you to send the appropriate domain name with the IP address being tested. Often this is required if you have multiple websites behind the same IP, or if you have configured your website not to load by IP address only. […]

Do you support manual failover for DNS?

Yes, our DNS failover service was designed to easily support manual failover. Often customers wish to test their failover site on a periodic basis, or they wish to redirect traffic during a maintenance window. To do this within the portal, open up the Failover Entry, and simply uncheck the “Active” checkbox as shown below. This will immediately […]