What Went Down in 2017

The internet is replete with Top Ten lists and other rankings. But the criteria for distinguishing between #1 and #10 is often no more than personal whim. So with the caveat that these are not necessarily the worst or the biggest, we’ve decided to list and describe some of the most interesting outages in the […]

DNS Monitors Tab

Not interested in reading the manual? We cover the essentials in a video at the bottom of this page! Customers who subscribe to Cloud DNS Failover (included in the Professional, Premium & Enterprise packages) will have access to the MONITORS tab, as shown in the image below. Monitors do not work on their own, but […]

Total Uptime Successfully Completes SOC 2 Type 2 Attestation, affirming availability commitment

Total Uptime®, the Application Availability Platform, today announced completion of the Service Organization Controls (SOC) 2 Type 2 audit highlighting the company’s commitment to security, availability and confidentiality. The certification further validates the resiliency and operational excellence of Total Uptime’s global cloud platform. “Our customers include multinational Fortune 500 companies with offices around the world. […]

Do you offer two factor / dual factor authentication?

Yes, we offer two factor (2FA) or dual factor authentication for logging into our cloud management panel. This is a feature that must be enabled company-wide (for all users). It is not possible to enable it for one user and not another because that could create a back-door. 2FA supports the following methods: One time […]

Extracting the Client IP in IIS 6 or lower

NOTE: This article covers obtaining the original client IP for logging purposes. If you need to obtain it for use in your code, check out this article. IMPORTANT! Before implementing the steps below, we’ll assume you’ve enabled the “client-ip” header pass-through. To do so, log into the management portal and edit your server(s). In the […]

How many monitor types do you support for detecting the status of a device?

MONITORS OVERVIEW The Cloud Networking system supports a very large subset of monitors from something as simple as a ping to something more complex as a DNS record lookup or even an HTTP Post that looks for specific content on the return. Configuring the correct monitor is essential to properly detecting outages for devices. Below […]

Can I use your DNS Service as a secondary or slave service only?

Yes, absolutely. In fact by creating a zone via the DNS Manager that uses your own name server(s) as the primary, you gain more than just one secondary server, you gain the benefit of our entire global network designed to significantly improve the performance of your DNS! Of course, you’re not limited to slaving DNS […]

Moving DNS zones from another DNS provider to Total Uptime

DNS domains (called “zones”) can be moved from any platform to Total Uptime’s DNS platform easily and without impact to end users. In this article, we will outline the steps required to ensure a smooth, zero-impact migration. There are 4 simple steps… Here are the steps required to migrate zones from your current DNS provider/infrastructure to ours. […]

A Primer on the Domain Name System (DNS)

In the early days of the Internet, humans and other computers located the few massive interconnected computers the same way: by their numeric Internet Protocol (IP) addresses. Soon, the impracticality of memorizing all these numbers became obvious and a rudimentary naming scheme was developed. A central repository of names and their associated IP addresses was […]