My MX record is not working

A frequent error that we often see with MX records is that a hostname is specified when it should not be. For example, ‘mail’ might be specified when ‘@’ should be. The screen capture below shows the @ symbol for the hostname value. @ is equal to the ‘root’ or ‘apex’ of the domain, in […]

How to create an SPF record

What is SPF? Sender Policy Framework (SPF) is a protocol designed to help combat forged email. It allows the owner of a domain to specify which hosts are authorized to send email from that domain. Full details can be found in RFC 7208. How does SPF work? Domain owners publish SPF records in the Domain […]

Resource Record Types

Total Uptime’s Cloud DNS Service supports 27 different DNS resource record types. That includes 26 standard record types and 1 special web-redirect type that we’ve created. Below is a comprehensive list of each record type which you can find in the Cloud DNS management interface. DNS SOA Record This is the “Start of Authority” resource […]

Add a Record to an Existing Domain

Method:              POST URI:                     /CloudDNS/Domain/{domainID}/{recordType} This method adds a record to an existing domain. It requires the following information to be posted in order to successfully create the record: For ‘A’ Records URI {recordType} value: “ARecord” Field Sample data aHostName “www” […]

CNAME and MX for the same host name

Q: Why is it not possible to have a CNAME and MX record for the same host name? For example, test.example.com cannot be both a CNAME and an MX record at the same time. A: Unfortunately, what you’re running into is a limitation of the DNS specification. According to RFC 1034 “If a CNAME RR […]

SPF Records – creating and testing

As a DNS service provider, we frequently receive requests from customers who need assistance with understanding and creating SPF records. This short article outlines a few helpful steps that will hopefully make life easier for some. First, what is an SPF record anyway? Well, Wikipedia sums it up nicely: SPF (Sender Policy Framework) is an email […]

Cloud Platform Release v21.12.0

Today we released cloud platform version 21.12.0 which includes a new WAN Optimization feature as well as a few bug fixes. Below is a list of the most notable changes you will find in this release. WAN Optimization: We released a new feature today to help improve network throughput across the ADC-as-a-Service platform where large […]

Top 6 Tools for DNS Troubleshooting

Looking for a handy online DNS Tool, try ours here! Troubleshooting never ends. Problems in network computing can happen at many different levels. One technology that every internet user depends on is DNS, which stands for domain name system. A domain name is an alphanumeric designation for an IP address. DNS servers are the databases […]

Version 3.5 of our Cloud Platform released

Today we released a significant update to our cloud platform which includes numerous improvements to our user interface and API. This first 2016 release includes a number of new features as well as enhancements that will provide better UI feedback and responsiveness we know will make it simpler and easier for customers to deploy advanced […]