Your customer calls the hotline and reports an outage. Now what? Well, first we need more information. What’s down? When did it go down? Were there any changes that may have affected it? Have other customers reported outages that may be related? We can’t possibly cover all the issues here. So let’s consider a specific […]
Service providers do everything they know how to avoid downtime. Generally the best practice is not to touch a live network. If it ain’t broke, don’t fix it. But change is inevitable, and eventually every network or system will need improvements. The trick is to handle these changes with little to no disruption of running […]
Uptime is a key performance indicator (KPI). Some would say it is the key performance indicator, the sine qua non, of productive computing. If you can’t keep your system operational, you have nothing. None of the many functionalities – the bells and whistles – matter one whit if your customers can’t access your site or service. The expectation in […]
If you’re attempting to create a certificate key-pair and have received the message shown below, there is usually one common remedy: The remedy is to run your key through OpenSSL using the RSA key processing tool to change it to the traditional SSLeay compatible format. And yes, to immediately answer our critics: we do support […]
Total Uptime’s Web Application and API Protection (WAAP) is an extremely powerful tool to protect web applications at the edge of the Internet as opposed to right inside your datacenter. The WAF shields your network and applications from the ever increasing number of application-layer attacks and can also aid with compliance, like PCI, by helping […]
Yes, absolutely. Total Uptime is here around the clock. As a managed service provider, you can email or even call us 24x7x365 for technical assistance. Our goal is rapid response for technical issues at any time of the day or night, including weekends and holidays. Our sales department is equally responsive, however is not staffed […]
A frequent error that we often see with MX records is that a hostname is specified when it should not be. For example, ‘mail’ might be specified when ‘@’ should be. The screen capture below shows the @ symbol for the hostname value. @ is equal to the ‘root’ or ‘apex’ of the domain, in […]
In the DNS console, the far-right column is labeled “Authoritative”. This icon indicates whether or not we’ve detected that we are authoritative for your domains, that is to say, you’ve changed the name servers to the ones we’ve given you. Nothing more, nothing less. The authoritative check is only processed once every 24 hours, so […]
Primary DNS with GoDaddy, Secondary with Total Uptime: If you wish to keep your primary DNS hosting at GoDaddy and use Total Uptime DNS for replicating them (secondary DNS), you need to have GoDaddy premium DNS and follow the steps in this article on their website: https://www.godaddy.com/help/enable-secondary-dns-with-godaddy-nameservers-as-primary-nameservers-23910 Primary DNS with Total Uptime, Secondary with […]
If the table in the Failover tab indicates that a server other than the primary server is “in use”, DNS records have been updated and failover has occurred. If you attempt to ping the host associated with the failover record and you still get the old IP, here are a few things to look at: […]