A service provider that offers software-as-a-service or another cloud-based solution should understand what customers are looking for and what compels those very customers to choose an off-premise, “cloud-based” solution vs. the more traditional on-premise, self-hosted solution. As a cloud service provider ourselves, we set out to understand how our customers went about choosing one service provider vs. another, even when the offering appeared identical on the surface. The results were not that surprising.
As a general rule, when organizations subscribe to cloud-based services, they often do it for just a few reasons, none of which are significantly influenced by any sort of “cool” factor or because anything called “cloud” might be trendy. We boiled down all of the feedback we received to come up with 7 reasons these customers looked to the cloud in the first place:
Of course, there were a few more reasons, but as we spoke to our customers, these 7 clearly rose to the top of the list. So with these in mind, now that an organization has made the decision that “cloud” might be the answer to these 7 challenges, it becomes crystal clear that availability is paramount to the success of the cloud provider because it is clearly seen in the majority of these reasons.
Everyone knows that all cloud service providers are not created equal… in fact, many solutions that once were labeled “hosted” are now labeled “cloud” or “SaaS”… which certainly should raise some red flags if nothing has really changed other than the name. But regardless of whether you rebrand a solution or create a new one, we believe that these 5 ways of increasing application availability apply to all cloud service providers.
At Total Uptime we seriously strive to do all of these things for our customers. We understand why organizations choose the cloud and we seek to make it everything it should be and more. But we also help other cloud providers increase availability online too because it is at the heart of what we do. Contact us to see how we can help you!
Service Level Agreements (SLAs) are essential in the IT business. IT managers should know what to expect from their service providers. You should fully understand any SLA before signing it – especially when it comes to uptime. Let’s explore. SLA Overview Everyone who has been around IT support has heard of Service Level Agreements. As […]
There is a lot of talk about hybrid these days when it comes to IT. For the past five years or so, the Hybrid Cloud has been a hot topic as organizations are now open to hosting their digital services and data beyond the walls of the datacenter perimeter. Recently, the new approach of managing […]
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