Keeping up with the pace of ever the changing world of IT today is a challenge. It can be like trying to drink from a fire hydrant. You can drown in the overwhelming constant barrage of information and technological advancement. For that reason, it is not unusual for today’s IT managers to be unfamiliar with […]
All over the world, companies are competing with one another in the race towards digital transformation. According to a report by Gartner in 2016, one-half of all CEO’s expect their industries to be substantially or unrecognizably transformed by digital transformation. It is a recurrent digital evolutionary process of embedding technologies into nearly everything around us […]
In the 1970s, a new technology known as the internet was born in the engineering laboratory of one of the United States’ most famous schools and like most disruptive technologies, its birth was greeted with derision by many in the IT community. Known then as ARPANET which birthed the internet, a columnist for a prominent […]
Uptime is a key performance indicator (KPI). Some would say it is the key performance indicator, the sine qua non, of productive computing. If you can’t keep your system operational, you have nothing. None of the many functionalities – the bells and whistles – matter one whit if your customers can’t access your site or service. The expectation in […]
In 1959 there was a fire in the Pentagon. It resulted in seven million dollars’ worth of damage, taking out three mainframe computers. In today’s currency that would be $58.1 million. The National Fire Protection Agency (NFPA) was then tasked with creating rules and regulations to manage risks in computer environments. They came up with […]
Quick, name the most important server in your network – Web server? Active Directory server? Mail server? Those are all important no doubt, but your DNS servers are probably the most critical to your network operations. Imagine you were traveling within a foreign country you had never visited before and the area was totally […]
Service Level Agreements (SLAs) are essential in the IT business. IT managers should know what to expect from their service providers. You should fully understand any SLA before signing it – especially when it comes to uptime. Let’s explore. SLA Overview Everyone who has been around IT support has heard of Service Level Agreements. As […]
If you went to bestbuy.com and the site was unavailable, how long would it take for you to go to amazon.com or elsewhere to find what you wanted? On average, it’s less than 30 seconds; it used to be much longer, but our society has grown impatient. If you’re not available when customers are looking […]
The Cloud – we hear that phrase thrown around a lot. It is obviously a special place because nearly every company wants to go there, probably because we hear how wonderful everything works in the cloud. Those who go there are promised a great deal of cost savings as well. No wonder everyone is talking […]
DNS tunneling is a misuse of DNS. Domain Name Servers (DNS) have been called the internet’s equivalent of a phone book. Rather than remembering an IP address with up to twelve digits, you just need to know the domain name associated with the IP address. DNS tunneling attempts to hijack the protocol to use it […]