Total Uptime® Technologies, LLC is a privately held provider of cloud solutions designed to help organizations achieve high availability in a demanding online world. Our multi-datacenter, multi-country cloud platform easily delivers on our uptime promise because it has been engineered from the ground up to be fast, flexible and resilient.
While other organizations were busy renaming their legacy solutions as “Cloud” and dressing them up to take advantage of the latest hype, Total Uptime Technologies was engineering a true Cloud Platform that was multi-datacenter at its core. In our mind, Cloud meant resilient, and resilient meant that we had to design an application that could span infrastructure at different datacenters in different geographies – continents apart. Only then would we be content with calling it “Cloud”.
Since our inception, we’ve been delivering on our promise of unprecedented uptime to major brands as well as Fortune 500 corporations in the United States and around the world. Our Cloud network spans 17 countries and delivers the unique ability to seamlessly route Internet traffic from one site to the next when our customers need us to. It is built on the best SSAE 16 SOC 2 Type 2 and CSAE 3416 Datacenters and boasts an impressive line-up of Network and Transit Provider Redundancy. A back-end private network that spans the globe helps facilitate security and redundancy, key components for true Cloud architecture.
When you first call, you might go through our call center in Atlanta, Georgia, but all customer and technical support is provided by our talented staff in our Network Operations Center (NOC) in North Carolina. Even our Network Operations Center is very redundant like our datacenters. It boasts reliable, underground utility power feeds, standby generators, redundant Internet links, an MPLS network with back-end connectivity to our datacenter platform and off-site hosted VoIP telephony.
We're here when you need us, 24x7x365 (seriously, call us on Christmas day, we'll be here.) Not just by email or through our efficient case tracking system, but you can also speak to a real person by telephone, whenever you want, without limits — unlike some of our competitors. Reach out to us for help with deployment, configuration assistance, importing data or a critical issue, all at no additional cost.
When it comes to support, we believe in a one-contact policy that provides the highest level of customer care by ensuring a continuous relationship with zero-runaround. We do not have sales people, only highly qualified senior-level cloud solutions engineers who take care of our customers from your first inquiry call to full solution implementation. Of course, our other staff eagerly assists whenever needed, but wouldn't you prefer to work with the same point-of-contact all the time, someone intimately aware of your business requirements and implementation? We thought so too, and that is the basis for our one-contact support system.
Our number one priority is superior customer care, and to that end some of our staff telecommute, allowing them to be more available to Total Uptime customers. Implemented from day one, VoIP and VPN connectivity not only make this strategy seamless, but it provides the side benefit of offsite redundancy where our Atlanta call center can route your needs to our staff wherever they are.