Increase Availability with Ticket Excellence

Everybody has troubles — especially IT professionals. But for obvious reasons, they don’t have the luxury to ignore them, run from them, put them off, or pass them on to somebody else. Doing so would undermine availability. Perhaps the availability of a server or a desktop, or even a workforce. No, in the world of […]

Can I bring my own IPs / can you announce my subnets?

The answer is yes! Periodically we’re asked if customers can announce their own IP space / subnets on our platform. The answer is yes. We will need an LOA (Letter of Authorization) for your IP space, and it will need to be registered with any of the RIRs (Regional Internet Registries) like ARIN, RIPE, etc. […]

Cloud Platform Release v21.3.0

Our development team spent the last several weeks working hard to knock out a number of annoying bugs and enhancing features. This is a fairly significant platform update that also improves platform reliability and stability too. We think you’ll like what you see! New Rate Limiting Feature: We added a highly sought-after feature to ADC-as-a-Service […]

Measuring Failure

If you are goal-oriented, you know how important it is to measure success. For network professionals, the goal is usually 99.999% availability. But despite all the counsel we’ve heard about focusing on the positive, sometimes we need to take a closer look at what negative things may affect us. For network management, there are several […]

Major CenturyLink Network Outage to Close 2018

We end the year with a major CenturyLink outage that started early Thursday morning for many and spread across the country, according to reports on Reddit, GeekWire and Newsweek affecting Internet, 911 services and other internet-dependent services like waves and VoIP. The outage also affected other providers who lease long haul connectivity from them, such […]

Environmental Monitoring Just Keeps Getting Better

A data center has many components, but none are more critical than the environmental monitoring system. The technology infrastructure may be state-of-the-art, but if such things as heat or moisture are left unchecked, then all that expensive equipment could fail and cost unnecessary expenses and downtime. Data center managers must have an all-of-the-above strategy that […]

Protocol Anomaly Detection

It’s late at night and you’re walking to your car after attending a community event. Your car is still a block away. As you walk, you scan the scene before you. Something is just not right, you say to yourself. On the dark sidewalk ahead of you, you see two silhouettes. They are moving about, […]

Cookie Manipulation and Poisoning

Everybody loves cookies. They’re hard to resist — sweet and delicious. So why is something as flavorless as a computer cookie blessed with the same name? You can blame Lou Monulli. He created the technology for Netscape Communications and received a patent for it in 1998. In the beginning, nobody knew that cookies were being […]

Network Availability – Is it Important to you?

Alright, we admit that our company has a certain obsession with network availability we collectively call “uptime”. It’s even in our name. We’re totally committed to keeping services up and running for our clients. And while uptime is our best friend, we seem to spend a lot of time thinking about the enemy:  downtime. We’ve […]

SSL Tab

We permit uploading of SSL certificates which can be attached to the SSL protocol. This allows us to decrypt the SSL session in order to insert client-ip headers, or perform SSL offload. Unless you require either of these two features, you probably don’t need SSL and could use the SSL_PROXY protocol instead to simply pass […]