Service Level Agreements (SLAs) are essential in the IT business. IT managers should know what to expect from their service providers. You should fully understand any SLA before signing it – especially when it comes to uptime. Let’s explore. SLA Overview Everyone who has been around IT support has heard of Service Level Agreements. As […]
Total Uptime offers a 100% network uptime for all customers for all of our solutions. That means we promise it will always be available. Period. Many challengers will state that since 100% uptime is impossible to achieve, it is foolish to make such a promise, but we strongly disagree. If we only set out to […]
At Total Uptime, we’re often asked how we compare to other DNS service providers. Since every business has a different set of requirements, we thought we’d compile a list of the top 5 reasons some of our customers have chosen Total Uptime Cloud DNS vs. other solution providers who may also offer DNS services. Evaluate these items […]
Running a high-availability hosted DNS Server Service is not a trivial task. DNS is vital to the operation and success of the Internet yet it is an often-overlooked component that is usually taken for granted. What seems so simple on the surface can create so many issues when it malfunctions. Using a Free DNS Service Most small […]
There is something about that word cloud. We know that cloud is a catch-all term for the many services available on the internet. And there are particular benefits to be found in moving to the cloud, as we have previously discussed in this blog space. But the cloud is not some heavenly realm of digital […]
Everybody has troubles — especially IT professionals. But for obvious reasons, they don’t have the luxury to ignore them, run from them, put them off, or pass them on to somebody else. Doing so would undermine availability. Perhaps the availability of a server or a desktop, or even a workforce. No, in the world of […]
In a previous article about Uptime Institute, we talked about the different types of certification a company can obtain. Achieving tier certification from Uptime Institute can cost a lot of time and money, but it can be pretty important. According to Colocation America Corporation, “If you’re in the data center business and not familiar with […]
Your customer calls the hotline and reports an outage. Now what? Well, first we need more information. What’s down? When did it go down? Were there any changes that may have affected it? Have other customers reported outages that may be related? We can’t possibly cover all the issues here. So let’s consider a specific […]
Downtime is a dirty word in the IT business. Unplanned outages are unacceptable and should not be tolerated. In a universe where customers expect services to be available 99.999% of the time, any time your IT service offering is down is costly to your business. And the true cost of downtime may be more than […]
We came across an article today that was written almost a year ago in Computer World that we all found interesting (and affirming of what we do). A new vendor-sponsored study of the 1,000 biggest websites quantifies how much better third-party managed service providers are doing at operating DNS services across the Internet than enterprises that run […]