How can I reduce the number of email alerts I receive?

When you configure an Alert List to receive UP or DOWN notifications for your servers, our developers believed that more is better. So true to form, if a server goes down, you’ll receive an alert for every port from each of the 7 regions around the world that we currently monitor from.  For many customers, […]

Do you offer 24x7x365 email and phone support?

Yes, absolutely. Total Uptime is here around the clock. As a managed service provider, you can email or even call us 24x7x365 for technical assistance. Our goal is rapid response for technical issues at any time of the day or night, including weekends and holidays. Our sales department is equally responsive, however is not staffed […]

Does your Hosted DNS service include web hosting or email forwarding?

No, sorry. Neither of these features are technically “DNS” features. We are unable to offer shared web hosting or email forwarding, but there are a lot of providers that can offer this type of service for you. Check out Rackspace.com, Softlayer.com or just Google for “shared web hosting” or “virtual servers”. You’ll find what you’re […]

Why are the DDoS Statistics Always Blank?

If you’ve gone to the NETWORKING > DoS/DDoS tab and haven’t seen any data, consider that a good thing! This means you haven’t received any attack traffic. By default the DoS/DDoS tab will show stats for the last 7 days, but you can easily adjust the time range drop-down to one year to see if […]

Cloud Platform Release v23.7.0

Today we released a number of updates to our platform. Below are the details of these exciting enhancements. DNS Zone/Domain Restoration Feature: A significant feature released with this update is the ability to restore entire domains or even specific records within a domain to their prior state. On occasion a user will accidentally delete a […]

Cloud Platform Release v21.9.0

Our team spent the summer working on a number of significant improvements to our cloud platform to make it more intuitive and easier to use every day. Below is a summary of what we released today. DNSSEC: We’ve further automated DNSSEC signing. You can easily choose the DNSSEC parameters for your zone, and within a […]

Modify a User

Method:              PUT URI:                       /Account/User/{userID} This method modifies an existing user. Parameter Data Type CompanyId “string” FirstName “string” LastName “string” Title “string” Phone “string” PhoneExtension “string” Cell “string” Active “string” Primary “string” Active “string” PrimaryEmail “string” SecondaryEmail “string” NewPassword “string” VerifyPassword “string” RoleId “string” TimeZoneID “string” EnableSms “string” SupportPass “string” APIAccount boolean (true/false)  

Modify a Company

Method:              PUT URI:                       /Account/Company/{companyID} This method modifies an existing company. Parameter Data Type CompanyName “string” Address1 “string” Address2 “string” City “string” Country “string” StateProvince “string” PostalCode “string” Email “string” Website “string” Phone “string” PhoneExtension “string” Fax “string” PrimaryContactName “string” TechnicalContactName “string” BillingContactName “string” HowDidYouHear “string” PrimaryUserEmail “string” SupportEmail “string” […]

Create a User

Method:              POST URI:                       /Account/User This method creates a new user. Parameter Data Type CompanyId “string” FirstName “string” LastName “string” Title “string” Phone “string” PhoneExtension “string” Cell “string” Active “string” Primary “string” Active “string” PrimaryEmail “string” SecondaryEmail “string” NewPassword “string” VerifyPassword “string” RoleId “string” TimeZoneID “string” EnableSms “string” SupportPass “string” APIAccount boolean (true/false)  

Create a Company

Method:              POST URI:                       /Account/Company This method will create a new company. Parameter Data Type CompanyName “string” Address1 “string” Address2 “string” City “string” Country “string” StateProvince “string” PostalCode “string” Email “string” Website “string” Phone “string” PhoneExtension “string” Fax “string” PrimaryContactName “string” TechnicalContactName “string” BillingContactName “string” HowDidYouHear “string” PrimaryUserEmail “string” SupportEmail “string” SupportUrl “string” TrialEndDate “string” SignupURL […]