Yes, we offer two factor (2FA) or dual factor authentication for logging into our cloud management panel. This is a feature that must be enabled company-wide (for all users). It is not possible to enable it for one user and not another because that could create a back-door. 2FA supports the following methods: One time […]
You can edit a user by selecting the desired user and clicking on the “Edit” button. You will see this screen displayed to edit your user’s details with: Fields with an asterisk (*) are required fields First Name*: User’s first name. Last Name*: User’s last name. Title: User’s title (Mr. Ms. Miss. Mrs. etc…) […]
You can add a user by clicking on the “Add” button. You will see this screen displayed to add your user’s details with: Fields with an asterisk (*) are required fields Company Name*: Select which company or sub-company the user is being created under from the drop-down list. First Name*: User’s first name. Last Name*: […]
If you find yourself with many sub-companies and are challenged with locating a specific sub-company to view, you can find it by using the “Search” button. Select the FIELD you’d like to search in the first box, HOW to search in the second box and enter the string you’d like to search FOR in the […]
To edit a company or a sub-company, select the company and click on the “edit” button. Company (*required) Edit the company’s name. Address 1 & 2 (*required) Edit the company’s street address in these fields. City (*required) Edit the company’s city. State/Province Edit the company’s state or province. Country Select the company’s Country from the […]
If you are a reseller, you can use this button to create a sub-company. When you choose the “Add” option, you will see this screen to create your sub-company: Company (*required) Enter the sub-company’s name. Address 1 & 2 (*required) Enter your sub-company’s street address in these fields. City (*required) Enter your sub-company’s city. State/Province […]
Yes, we certainly do. We have a number of options to secure logins. Below are links to the main articles that cover this: Do you offer two factor / dual factor authentication? Enabling DUO with Total Uptime Okta, Azure AD and other options coming soon! You’ve been asking and we’ve been working hard to integrate […]
The Total Uptime panel gives you the ability to manage several aspects of your end-user’s passwords. In this article we’ll cover all of the basics. Many of the settings we are talking about here are controlled via the Company Edit dialog. You can find this by clicking the gear/cog icon in the upper-right corner of […]
If you’re enabling two-factor / 2FA in the Total Uptime management panel and you want to use DUO because you already use DUO elsewhere in your organization, these additional bits of information may be helpful in completing the configuration. The Total Uptime panel requires you to enter an Integration Key, Secret Key and Host Address […]
To close out January, we have released a few more updates in our effort of continuous improvement but to also complete one of the big items we’ve been working on for a number of weeks which we know you will appreciate! Here are the details: Enhanced 2FA: It’s finally here! After many weeks of hard […]