The Total Uptime Cloud Management Portal provides you with access to our entire suite of web-based tools to manage the solutions you have subscribed to all in one place. From Cloud DNS to Cloud Networking solutions including Load Balancing, our Web Application Firewall and more, all of the applications tightly integrate with one another and are all easily managed from one central location via a desktop and web browser or mobile device.
Browser and Device Support
The interface currently supports current versions of the following desktop browsers:
- Internet Explorer
- Google Chrome
The interface is also supported on IOS and Android devices. While we do not offer an app, we have designed our web interface to be navigable and functional on these devices for occasional use.
The interface is protected with SSL (Secure Sockets Layer) 128 bit encryption with a 2048 bit public key. The SSL certificate is currently provided by the Comodo Group, Inc., a leading Certificate Authority and internet security organization with offices around the world and US headquarters in Clifton, NJ.
Accessing the Interface
You can reach this login page from the menu at the top of the Totaluptime.com website entitled LOGIN > MANAGEMENT PORTAL. Depicted below is the Total Uptime Cloud Management Portal login page.
To log in you will need the email address and password created for you. If you are a company administrator, your account will have been created by Total Uptime with a temporary password also set and emailed to you. If you are a user at your organization, your account may have been created by your company administrator. Account logins as well as email addresses can be retrieved and changed by yourself, your company administrator, anyone with Admin rights for your organization, or Total Uptime Support or Account services.
Setting a Question and Answer
When you first log in, you will be prompted to set a Question and Answer and to change your password as shown here.
Completing this step is important for both account security and to assist you quickly should you forget your password. Enter a question that only you will know the answer to. For example, “What is my wife’s maiden name” and not something trivial, like a math question. Then type the answer into the box below the question and click save. In the future, should you forget your password, we will ask you this question before resetting and emailing you a new password. If you do not set a question and answer, you will never be able to reset your own password and the dialog box will continue to remind you each time you log in. The password answer box is not case sensitive.
To change your question and answer at a later time, after login click the “Change your password” link in the upper-right corner of the management interface. In the dialog box that is shown, you will be able to enter a new question and answer. It is important to click the save button directly below the question and answer, not further down because that save button is for the password.
When a password is first created for you and you log in for the first time, you will be prompted to change it. This is highly recommended in order to increase security. Passwords must conform to the following criteria:
- They must be at least 8 characters in length, but no more than 32.
- They must contain at least one UPPERCASE letter
- They must contain at least one number
- They must contain at least one special character, such as ! @ # $ % ^ & * ( ) _ – + = or other characters that may be supported with other language keyboards, for example the British Pound symbol £ or Euro Symbol €.
An example of a qualifying password could be: AxqPe48! We strongly discourage using dictionary words
When passwords are created for the first time or are changed, they are uniquely salted and encrypted with a one-way hash. When you log in, we compare the hash of the password you entered into the login page with the one stored in the database to complete authentication. No decryption takes place. If you lose your password, a new one will need to be configured. We are unable to (and unwilling to) email you your password.
If you forget your password, you may be able to use the “Forgot your password?” link on the login screen. This will only work if you have entered a question and answer when you first logged in as explained above. Simply click the “Forgot your password?” link and enter your email address. When you click next, if a question and answer was found, it will be shown to you and you will be requested to provide the answer. When the correct answer is provided (case is not important), your password will be immediately changed to a new random value which will then be emailed to your primary email address. Upon receipt, you will be able to log in with this new password.
Changing your password
There are two ways to change your password. If you know your current password, you can log in and click the “Change your password” link in the upper-right corner of the web management interface. The following dialog will be shown:
Enter a new password that conforms to the pattern detail listed above. Enter it a second time in the “Verify Password” box as well, to ensure that it was entered correctly. You will not be able to see your password as you type, and we strongly recommend that you do not use copy/paste.
Once you click the SAVE button, your password will be saved and requested on subsequent logins. You will not need to log out and back in for this to take effect. Your current session will be updated with the new credentials actively. It is important to click the save button below the update password section, and not the one higher up because that save button belongs to the question and answer change.
The login page will allow a maximum of 5 failed login attempts per email address. After you have tried to log in 5 times unsuccessfully, your account will be locked for a period of time as indicated. You will need to wait for this amount of time before you will be able to attempt logging in again. Subsequent failed login attempts will lock the account for longer periods of time or indefinitely. To unlock your account faster, contact your company Administrator who can perform an unlock from the USER tab in the ACCOUNT section. If you are the company Administrator, you will need to contact Total Uptime support for assistance.
All failed login attempts are logged for security purposes, including the IP address from where the attempts are being made. Attempted passwords are not stored or logged for security purposes.
Two Factor Authentication
Your company may have Two Factor Authentication enabled. This is a feature that is enabled company-wide, for all users. When two factor authentication is enabled, all user accounts should have their mobile/wireless telephone number entered into the user profile. If you do not have a mobile/wireless number entered before two factor authentication is enabled, you will not be able to log in.
If your company has two factor authentication enabled and you have an active mobile/wireless number in your user profile, upon successful login with your email address and password, you will receive an SMS message with a random and temporary 6 digit numeric code. You will also see the login screen below:
You must enter this 6 digit code into the box shown within two minutes, as shown. Upon expiration of the count-down timer, the code will expire. Once you enter the number and click submit, you will complete the login process and will obtain access to the cloud management portal. If you are unable to enter the 6 digit code in time, you may attempt login again to receive a new code and a new 2 minute time limit.
The SMS message will come from a 10 digit USA number starting with the 704 area code (current as of May 2014.)
Terms and Conditions
The login page provides a link to our legal Terms and Conditions. Please review them in their entirety before logging in. By logging in you agree to the terms and conditions specified therein, which are subject to change (with notice) from time to time as outlined in the agreement.