Yes, if you want to receive alert messages to your phone as an SMS or Text Message, you need to do two things. First, you need to create an alert list. Secondly, you need to edit your user profile and add a mobile number. To access your user profile, click the ACCOUNT link in the […]
Do you have an API (Application Programming Interface) so I can script or automate changes vs. having to use your GUI?
Yes, we sure do. We have a REST-style API specifically for this purpose. Our API documentation is not available here online yet (we’re working on that), but if you create a support case or email your technical account manager, we’ll send you a copy of the documentation right away.
Yes, we offer two factor or dual factor authentication for logging into our cloud management portal. This is a feature that must be enabled company-wide (for all users). It is not possible to enable it for one user, but not another, because that could create a back-door. Upon successful implementation, a 6 digit code is […]
You can obtain IPv4 and IPv6 addresses by going to the ACCOUNT section in the upper-right corner of the portal, and then selecting the IP ADDRESSES tab. From there you can choose one or more available IP addresses to add to your account for use when publishing an ALF Pack (configuration). IP Addresses are available […]
We do not have any specific datacenter or application maintenance windows. Avoiding downtime is our highest priority, so we always make every effort to perform maintenance in such a way as to prevent customer impact. That’s why you rarely receive datacenter maintenance notifications from us. In most cases, we can take an entire datacenter down […]
Yes, absolutely. Total Uptime is here around the clock. As a managed service provider, you can email or even call us 24x7x365 for technical assistance. Our goal is rapid response for technical issues at any time of the day or night, including weekends and holidays. Our sales department is equally responsive, however is not staffed […]
Yes, absolutely. When creating an HTTP monitor, you can go to the SPECIAL PARAMETERS tab and adjust the HTTP Request value to look for your special page. By default the HTTP Request value is “HEAD /”. If, for example, you wanted to test the page at http://www.mydomain.com/test.php, you would change the value in the HTTP Request […]
Watch this video to understand the functionality found in the Account section of the Total Uptime cloud management portal.
Here are step-by-step instructions for creating a Company within/under your company. This can be a sub-company for a client, a department or division that needs to manage their own account, a way to delegate domain management to someone else, or just a way of keeping things locked down for security purposes. After logging into the […]