Where do I get an IP address so I can publish my ALF Pack?

You can obtain IPv4 and IPv6 addresses by going to the ACCOUNT section in the upper-right corner of the portal, and then selecting the IP ADDRESSES tab. From there you can choose one or more available IP addresses to add to your account for use when publishing an ALF Pack (configuration). IP Addresses are available […]

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What are your maintenance windows?

We do not have any specific datacenter or application maintenance windows. Avoiding downtime is our highest priority, so we always make every effort to perform maintenance in such a way as to prevent customer impact.  That’s why you rarely receive datacenter maintenance notifications from us. In most cases, we can take an entire datacenter down […]

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Do you offer 24x7x365 email and phone support?

Yes, absolutely. Total Uptime is here around the clock. As a managed service provider, you can email or even call us 24x7x365 for technical assistance. Our goal is rapid response for technical issues at any time of the day or night, including weekends and holidays. Our sales department is equally responsive, however is not staffed […]

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Can I use the HTTP monitor to check a specific page on my site?

Yes, absolutely. When creating an HTTP monitor, you can go to the SPECIAL PARAMETERS tab and adjust the HTTP Request value to look for your special page. By default the HTTP Request value is “HEAD /”. If, for example, you wanted to test the page at http://www.mydomain.com/test.php, you would change the value in the HTTP Request […]

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Creating a new Company / Sub-Company / Department / Division etc.

Here are step-by-step instructions for creating a Company within/under your company. This can be a sub-company for a client, a department or division that needs to manage their own account, a way to delegate domain management to someone else, or just a way of keeping things locked down for security purposes. After logging into the […]

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